#15664 | 2020-01-27 Gdańsk, Poland

IT Service Manager (M/W)

PROJECT INFORMATION:
  • Industry: Finance/Banking
  • Location: Gdańsk
  • Business trips: Occasional trips to Denmark/Finland/Sweden
  • Project language: English (required), Polish
  • Remuneration: 105 - 115 PLN/h
  • Project length: 12 months+

PROFILE AND BACKGROUND:
  • Structured and analytical mindset
  • Being creative in finding solutions to solve problems and overcome impediments
  • Excellent spoken and written English skills
  • Previous experience in Service Management or similar role, especially in business critical and/or high availability applications/services
  • Experienced within ITIL framework. ITIL and/or PMP certifications are a merit
  • Decent level of technical background to be able to guide our suppliers' teams and vendors; take decisions and drive or coordinate discussions, where a certain degree of technical understanding is required
  • Very strong skills in stakeholders and communication management
  • Experience in vendor and contract management is highly evaluated

RESPONSIBILITIES:
  • IT Service Manager for applications
  • Be the main point of contact to the Application Owner in the business organization
  • Lead the managed service teams to fulfill Incident, Problem, Change processes, organize and handle the backlog related to operational issues and improvements
  • Coordinate with the IT organization and vendors
  • Support Business in the FAC area during Incidents according to the Business Continuity -
  • Plan, daily coordinate to solve issues and drive improvements from IT operational support prospective
  • Formalize cooperation (i.e. OLAs, SLAs, KPIs)
  • Represent applications support team in QRAs and coordination meetings with other organizations in IT and Business

WE OFFER:
  • Challenging international projects in a Scandinavian business culture
  • Transparently built relations based on trust and fair play
  • Benefits: Medicover, MultiSport
  • Relocation package


Start: ASAP
Duration: 12 months+
Work location: Gdańsk, Poland
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance

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