#9505 | 2017-09-26 Remote or multiple places in Poland

ITSM consultant - Infrastructure and process (M/W)

For client we are looking for an IT Service Management consulting, who will focus on Infrastructure and process

  • Operate and execute within one or several of the enterprise processes like incidents, problems and changes.
  • Actively manage tasks in support of the KPIs for the area.
  • Take part in the process management support by actively participate in Continual Service Improvement.
  • Contribute to process benchmarking, process maturity assessment, process audit and process control & review.
  • Actively support stability at the operational level by being responsible for a process/area in IT-Operations.

Futhermore the consultant will be accountabil for great Customer Experience, which will include:
  • Act as second level support for stakeholders and secure delivery of accurate solutions and feedback to requester to ensure high availability for customers
  • Actively participate in execution, analysing and proactive improvement of processes to contribute to optimal service performance and to enforce stable and robust IT deliveries
  • Actively carry out daily operational maintenance and interact with other IT teams to maintain stable operation and to achieve the service level agreement goals
  • Actively participate and contribute in workshops, process analysis, design and implementation to support the Value Chain in taking decision regarding operation.
  • Actively participate in planning of cross functional process development activities to contribute to continuous operational improvements
  • Actively participate in improving and optimizing process quality activities to contribute to efficient cost control and quality.

Personal skills:
  • Adapting and responding to change
  • Analysing
  • Delivering results and meeting customer
  • Following instructions and procedure
  • Working with people
  • Writing and reporting
  • Excellent English spoken/English written

We are looking for a candidate who has experience in the above tasks.

Start: October/November
Duration: 2 months + prolongation
Work location: Remote or multiple places in Poland
Requirements: Min. 5 years of professional IT experience.
Job type: Freelance

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